Introduction
This Privacy Policy explains how Noviqore Technologies collects, uses, shares, and protects information when you visit the Noviqore website, create an account, contact us, request support, purchase services, or use related digital services. By using the website or services, you agree to this Privacy Policy.
Information we collect
We may collect contact details, account details, company information, role and workflow preferences, billing and mailing details, payment-related information handled by authorized payment providers, support requests, website usage data, and any other information you choose to provide.
Payment information
Purchases, subscriptions, checkout flows, taxes, and payment handling may be processed by Dodo Payments or another authorized payment provider. Noviqore does not need to store full payment card details when payment processing is handled by an authorized provider.
Technical information
We may automatically collect technical information such as IP address, browser type and version, operating system, pages viewed, access dates and times, referring URLs, and similar diagnostic or analytics data.
Cookies and tracking
We may use cookies and similar technologies to operate the website, remember preferences, understand usage, improve performance, and support analytics. You can disable cookies through your browser settings, but some website features may not work correctly.
How we use information
We use information to provide account access, respond to inquiries, support trials and subscriptions, improve product reliability, secure the platform, and communicate relevant service updates.
Transactions and service messages
We may use information to process purchases and subscriptions, provide invoices or receipts, send account and transaction-related messages, manage access, and deliver support or operational notices.
Product and AI workflow data
When users submit prompts, files, model metadata, screenshots, or support materials, we process that information only to provide the requested service, troubleshoot issues, or improve workflows with appropriate permission.
Legal and security uses
We may use information to enforce our terms, comply with legal obligations, prevent misuse, investigate security issues, protect rights and property, and maintain the integrity of the website and services.
Sharing and service providers
We do not sell personal information. We may share limited information with trusted service providers that help operate hosting, authentication, analytics, support, email, billing, and security systems.
Legal disclosure
We may disclose information if required by law, legal process, court order, government request, or valid public authority request, or when disclosure is necessary to protect rights, safety, security, or service integrity.
Business transfers
If Noviqore is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to appropriate confidentiality and privacy safeguards.
Retention and security
We retain information only as long as needed for business, legal, security, and support purposes. We use reasonable administrative, technical, and organizational safeguards to protect submitted information, but no method of internet transmission or electronic storage is completely secure.
Choices and requests
You can request access, correction, deletion, or support with privacy questions by contacting info@noviqore.com. We may need to verify your identity before acting on account-related requests.
Marketing communications
You may opt out of promotional communications by using unsubscribe instructions in the message or by contacting info@noviqore.com. We may still send service, account, security, or transaction messages when needed.
International data transfers
Information may be stored, processed, or accessed in countries other than your own, where data protection laws may differ. When information is transferred internationally, we use reasonable safeguards appropriate to the nature of the data and service.
Children's privacy
The website and services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact info@noviqore.com so we can review and delete it where appropriate.
Third-party links
The website and services may contain links to third-party websites, tools, or services. Noviqore is not responsible for the content, privacy policies, security, or practices of third-party websites or services.
Changes to this policy
Noviqore may update this Privacy Policy from time to time. Updated terms are effective when posted on the website, and continued use of the website or services after posting means you accept the updated policy.
Reach the Noviqore team for policy, account, subscription, or support questions.