Introduction
This Refund Policy explains how Noviqore Technologies handles refund requests for purchases, subscriptions, trials, custom services, and related digital services offered through the Noviqore website. By purchasing, subscribing, or using paid services, you agree to this Refund Policy.
Trials and evaluations
Free trials can be cancelled before conversion to a paid subscription. Trial limits, duration, and included features may vary by product, pack, or written pilot agreement.
Subscription refunds
For standard self-service subscriptions, refund requests made within 14 days of the first paid charge may be reviewed when the service has not been substantially used and no custom onboarding has begun.
Refund discretion
Refund approval is handled at Noviqore's discretion, subject to applicable law, payment provider rules, and any signed agreement that applies to your purchase or subscription.
Technical errors and overcharges
If you believe a billing error, duplicate charge, overcharge, or incorrect subscription allocation occurred, contact info@noviqore.com within 7 days of the issue so we can review and resolve it.
Non-refundable items
Custom development, implementation services, training, onboarding, discounted enterprise commitments, consumed support hours, and third-party fees are generally non-refundable unless a signed agreement states otherwise.
Cancellations
Cancelling a subscription stops future renewals at the end of the active billing period unless the applicable agreement or billing provider states a different cancellation treatment.
Payment disputes and chargebacks
Please contact Noviqore before initiating a payment dispute or chargeback so we can investigate the issue. Abusive, fraudulent, or unjustified disputes may result in account suspension or termination.
Payment processing
Purchases, subscriptions, checkout flows, taxes, and payment handling may be processed by Dodo Payments or another authorized payment provider. Refund timing, payment reversals, fees, and provider requirements may be subject to the applicable payment provider terms.
How to request a refund
Send refund requests to info@noviqore.com with the account email, company name, invoice or charge reference, product or service name, and the reason for the request.
Refund review
Approved refunds are returned to the original payment method when possible. Processing times depend on the payment provider, bank, card network, and any required account verification.
Changes to this policy
Noviqore may update this Refund Policy from time to time. Updated terms are effective when posted on the website, and continued use of the website or services after posting means you accept the updated policy.
Governing law
This Refund Policy is governed by the laws of Egypt, without regard to conflict of law principles.
Acceptance of this policy
By purchasing, subscribing, or using paid Noviqore services, you acknowledge that you have read and accepted this Refund Policy.
Reach the Noviqore team for policy, account, subscription, or support questions.